Please wait to complete the page.
Principle 1: Receiving good health care is among the patient’s right.
Providing health care services should be as follows:
In accordance with human dignity and with respect for the values and cultural and religious beliefs
Based on honesty, fairness, courtesy and kindness
Without any discrimination, including ethnic, cultural, religious, and gender as well as any discrimination based on the type of the disease
Based on the latest knowledge
Based on the superiority of patient interests
Based on distribution of health resources with respect to patient safety, fairness and patients' treatment preferences
Based on coordination of health care components including prevention, diagnosis, treatment and rehabilitation
Based on offering all the basic and required facilities and without suffering any pain and imposing unnecessary limitations
Based on special attention to the rights of vulnerable groups such as children, pregnant women, the elderly, mentally ill people, prisoners, physically and mentally disabled people and children having no parents
As fast as possible and with respect to patient time
Based on considering variables such as language, age and gender of service recipients.
Performed immediately and with no delay in emergency condition, without respect to the cost of it. In non-emergency (elective) cases, services should be offered based on the defined rules.
In emergency cases, if the proper services are not possible, patient should be transferred to an equipped section after receiving necessary services.
In the condition that the patient death is imminent, the services should be provided with respect to keeping patient’s convenience and calmness. By alleviating patient’s pain we mean giving attention to psychological, social, spiritual and emotional needs of the patient and his family. It is the right of the patient to be with the person he wants at the last moment of his life.
Principle 2: Patient should be provided with adequate and proper information.
The content of the information should include:
The way information is provided should be as follows:
Principle 3: The patient should be allowed to choose and freely make decision about receiving health care services.
Scope of choosing and decision making are as follows:
Terms of choosing and decision making are as follows:
Principle 4: Providing health care services must be based on respect to patient privacy (right to privacy) and the principle of confidentiality.
Principle 5: It is the right of the patient to have access to complaints system.